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Shipping & Delivery Policy

indulakshmi' Return Policy

Effective Date: 01-12-2022

Thank you for shopping with indulakshmi. We strive to provide you with high-quality jewelry and excellent customer service. Please read our return policy carefully to ensure a smooth and satisfactory shopping experience.

1. Return Eligibility:

  • We accept returns within 7 days from the date of delivery.
  • To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

2. Non-Returnable Items:

  • Personalized or custom-made jewelry.
  • Earrings (for hygiene reasons).
  • Items damaged or altered after delivery.

3. Return Process:

  • Contact our customer service team at support@indulakshmi.com/022 2628 4546 to initiate a return.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Our team will guide you through the return process and provide a return authorization if applicable.

4. Shipping Costs:

  • Customers are responsible for return shipping costs, except in the case of a defective or incorrect item.
  • We recommend using a trackable shipping service for returns.

5. Refund Process:

  • Once we receive your returned item, our quality control team will inspect it.
  • If the return is approved, a refund will be processed to your original payment method.
  • Please allow 7 business days for the refund to be reflected in your account.

6. Exchanges:

  • We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

7. Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us immediately.
  • We will arrange for the return shipping and either provide a replacement or issue a refund.

8. Cancellations:

  • Cancellations are only accepted within 7 hours of placing the order. Once the order is processed, it cannot be canceled.

9. Restocking Fee:

  • A restocking fee of 7% may be applied to returns that do not meet the eligibility criteria or are not in their original condition.

10. Contact Us:

  • If you have any questions or concerns about our return policy, please contact our customer service team at support@indulakshmi.com/022 2628 4546.


D1/33 Swapnapurti CHSL, Navghar Road, MHADA Colony, Mulund East, Mumbai, Maharashtra 400056
(+91) 8108522411